The Data Controller is not responsible for further processing carried out by its customers and / or commercial partners or for any additional data requested.
2. What data we collect
We collect some data directly from you, such as the information you enter when registering on our site and when you send us a contact request. In any case, we do not ask you – and we will never ask – you for data in excess of what is necessary for our business.
2.1 Data provided directly by you
We may collect various data from you or about you, depending on how you use our services.
Here are some examples to help you understand what data we collect.
When you create an account and use the Services, even through a third party platform, we collect the personal data you provide directly, including: Name, Surname, E-mail address.
The data is processed at the operational headquarters of the data controller. For any further information you can contact him at the email address indicated.
2.2 Cookies and data collection tools
The Data Controller on the website www.charmeproductions.net uses or may use the following types of cookies:
Preferences: cookies that remember information about your browser and your preferred settings that determine the appearance and behavior of the Services.
Security: cookies that allow you to access the Services, protect your account from unauthorized access and detect and prevent misuse or unauthorized use of your account.
Functional: cookies that store functional settings.
Session status: cookies that track your interactions with the Services to help us improve them and your browsing experience, remember your login details and allow the processing of course purchases. These cookies are strictly necessary for the correct functioning of the Services, therefore; if they are disabled, some features may no longer work or be unavailable.
The user can set the browser to be notified in case of attempts to insert cookies on the computer, limit the type of cookies allowed or reject them altogether. If so, however, you may not be able to use some or all of the features of the Services and your experience may be different or less functional. Some of the third party partners providing certain functions on our site may also use Local Storage Objects (also known as LSOs or flash cookies) to collect and store data.
In his Services, the Data Controller uses or may use third-party analysis services for browsers and mobile devices, such as Google Analytics, Facebook, AdWords. These services make use of Data Collection Tools allowing us to analyze your use of our services by providing information about, for example, the third party website from which you came to us, the frequency of your visits, the events occurring in the Services, usage and performance data and the source from which the application was downloaded. We use this data to improve ourselves, better understand how the Services work on various devices and provide information that may interest you.
2.4 Online Advertising
We use or may use third party advertising services such as Facebook, Google AdWords with remarketing and re-targeting to and other ad networks and servers for our advertising of the Services on other websites or applications you use. Advertisements may be based on things we know about you, such as your Usage Data and System Data, and things these advertising service providers know about you based on their tracking data. Moreover they can be based on your recent activity or activity over the time on other sites and services as well and can be tailored to your interests. Depending on the type of advertising service used, cookies or other tracking technologies may be placed on your computer, phone or other device to collect data about your use of the Services and these tracking technologies may be used to offer you personalized advertisements. Regarding other devices and operating systems, we recommend that you consult your privacy settings or contact your platform operator.
3. For what purposes we use the data
There are several ways in which it is possible that you communicate your personal data to us:
1. Mandatory provision: The provision of the requested data is always mandatory when it is necessary to execute a contract or to fulfill legal purposes. In such cases, failure to provide will not allow the Data Controller to execute the requests received.
2. Optional provision: Failure to provide the optional data in the collection forms does not affect obtaining the requested service.
3. Voluntary sending: For example, when you spontaneously send an e-mail to one of the e-mail addresses indicated on our site, we acquire the sender’s address and any other personal data you have entered in the message and in the attachments to guarantee the requested service or to respond to a request for activation of a service or customer care.
We use your data for various purposes, for example to offer our Services, communicate with you, solve problems, prevent fraud and abuse, improve or update the Services, analyze the use of our Services by users and offer personalized advertisements, as required by law or necessary to protect safety and integrity.
We use the data we collect through your use of the Services to:
- Offer and manage the Services, for example to display personalized content and facilitate communication with other users;
- Process your requests;
- Communicate with you about your account;
- Guarantee a fast and adequate customer care service;
- Send you a newsletter about our activities.
4. Who we share data with
The Data Controller may share the data concerning you for commercial, security, legal compliance purposes or as part of a corporate restructuring and with those who are responsible for preparing the accounting documents in order to comply with the law. Finally, he may share data in other ways if it is aggregated or anonymized or if he gets your consent.
4.1 Transfer of data to other countries
The personal data we collect through the website www.charmeproductions.net and its application are stored on servers located in non-European territory, specifically in the United States of America.
Here are some subjects, by way of example and not exhaustive, with whom the Data Controller shares your data and the reasons for which he does so:
With our hosting provider: GoDaddy Operating Company LLC
With service providers, collaborators and agents: We share your data with third-party companies that perform services on our behalf, such as payment processing, data analysis, marketing and advertising services (including retargeting), email services and hosting, customer service and support. These service providers may access your personal data and are obliged to use it exclusively in accordance with our guidelines, to provide the service requested by us.
With professionals who can provide you with advice: in order to guarantee you a high quality service and avoid errors from occurring or to clarify doubts of various kinds.
With our billing system: to ensure the issuance of invoices, the tracking of payments and comply with the law on taxation and accounting.
With PayPal: to guarantee fast and totally safe payment services.
For safety and compliance reasons:
The Data Controller reserves the right to disclose your data to third parties if (at hissole discretion) he believes in good faith that the disclosure is:
- Permitted or required by law;
- Requested as a part of a judicial, governmental or legal investigation, order or proceeding;
- Reasonably necessary following a valid subpoena, warrant or other warrant or other legally valid request;
- Requested to identify, prevent or resolve cases of fraud, abuse, misuse, potential violation of law (or rules / regulations) and / or technical or security issues or reasonably necessary, at his discretion, to ensure protection from damage the rights, property or safety of the owner, of his users and employees, members of the public and / or the Services.
We reserve the right, provided that the Users authorize it, to collect in real time the data related to the location, including the geographic one, from the computer or mobile phone of the Users.
The Data Controller adopts adequate security measures to guarantee protection against unauthorized access, modification, disclosure or destruction of the personal data that it collects and stores. These measures vary according to the type and sensitivity of such data.
Unfortunately, no system is totally secure: it is therefore not possible to guarantee that communications between you and our company, the Services or any other information provided to us in relation to the data we collect through the Services will be immune from unauthorized access by of third parties.
7. Your rights
We record your consent precisely and we are able to indicate if you have given it and for what. If you receive communications that you believe have not been authorized by you, please communicate it to firstname.lastname@example.org so as not to disturb you further, if you do not wish to.
You can choose not to provide us with certain data, but if so, you may not be able to use some features of the Services. To obtain information and control the cookies used for personalized advertisements by participating companies, consult the deactivation pages of the Network Advertising Initiative and Digital Advertising Alliance or, if you reside in the European Union, visit Your Online Choices website.
If you have any questions about your data, our use of your information or your rights, please contact us at email@example.com
As an interested party, you have the right to ask the Data Controller, at any time, to access the aforementioned personal data, correct or delete them or to oppose their treatment; to request the limitation of processing in the cases provided for by art. 18 of the Regulation, to revoke the consent given pursuant to art. 7 of the Regulations at any time; to obtain the data concerning you in a structured format, commonly used and readable by an automatic device, in the cases provided for by art. 20 of the Regulation; to lodge a complaint with the competent Supervisory Authority (Guarantor for the Protection of Personal Data) pursuant to art. 77 of the Regulation, if you think that the processing of data is contrary to the legislation in force.
You can make a request for opposition to the processing of your data pursuant to article 21 of the Regulation in which to highlight the reasons justifying the opposition: the Data Controller reserves the right to evaluate your request, which would not be accepted in case of the existence of compelling legitimate reasons to proceed with the processing, which prevail over your interests, rights and freedom. Requests must be sent in written form to the Data Controller at the addresses indicated above.